Elena
| Age | 45 |
| Gender | Female |
| Role | Lawyer |
| Skills | Records testimonies and evidence of human rights violations while writing legal resources, organizing documentation, and coordinating legal action. |
| Base Location | Buenos Aires, Argentina |
  | Elena is a lawyer working at an organization that verifies, updates, and disseminates information on public protests and political arrests in Cuba. |
 | Elena uses an iPhone and connects to the internet via WiFi. |
Elena's Case Summary
Tasks
- Obtain testimonies of witnesses or victims of human rights violations
- Provide those detained for protesting with legal advice and assistance
- Draft legal reports and documentation
Goals and Motivations
- Elena’s goal is to support those detained for protesting in Cuba, analyze trends in political detentions, and present findings and legal reports to international human rights institutions
Environment
- Elena works from a home office in a city in Argentina
Needs
- Online privacy protections
- Secure communication methods
- More streamlined workflows
Pain points
- Concerns about cyber-surveillance and hacking
- Privacy violations of those they are working to support in Cuba
- Attacks from the government
- Internet shutdowns in Cuba create a communication barrier
- Clients not understanding the process or what legal assistance they require
- Overwhelming amounts of messages
Solutions
- Privacy and digital security training
- Encrypted communication tools
